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Customer Success Manager

Location: Remote/Anywhere

The Role

At Spaceback, we are proud to provide the best creative technology in the world and humble enough to appreciate that even the best technology requires world-class support. Your primary responsibility as a Customer Success Manager will be to ensure that our agency and advertiser clients are empowered to have the best experience possible utilizing our technology and interacting with our team that stands behind it.
 
You will be the primary point of contact for strategic and growing customer accounts, with an enthusiastic aim of driving revenue and adoption of Spaceback’s platform. Your involvement will span all touchpoints of the client lifecycle including: platform training & onboarding, strategic campaign planning, creative build support, and campaign monitoring & reporting. 

As you learn to master our product offering, you will be encouraged to help shape its future by providing product feedback and enhancement requests to help your clients better reach their goals.

A typical day may include:

Who You Are

  • 1-2 years of experience in digital media planning and buying, with programmatic being a plus
  • Excellent communicator, both written and verbally presenting
  • Excited about the opportunity to develop relationships with clients all around the world
  • Willing to teach what you know and eager to learn what you don’t
  • Strategic thinking with proactive client service skills
  • Enjoys the thrill and unique opportunities/challenges of helping to grow a fast-paced startup
  • Self-motivated to do your best even if no one is watching
  • Always looking for opportunities to improve, both yourself and the product
  • Thrive in the face of obstacles and uncertainty
  • Values autonomy and embraces the responsibility associated with it

Extra Credit

  • Familiarity with the ad tech landscape
  • Experience working with a DSP (demand side platform) and Google Campaign Manager
  • Google Enterprise Suite
  • Data analysis tools - pivot tables make you smile

ABOUT SPACEBACK

Launched in 2018, Spaceback is the creator and global leader in Social Display. Spaceback's creative automation platform is purpose-built for the programmatic era and generates better performing creative at a fraction of the cost of standard banners by combining the strength of social, the power of programmatic, and the impact of a good user experience.

More information about Spaceback can be found by visiting https://www.spaceback.com including the following social media channels: LinkedIn, Facebook, and Twitter.

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